A small amount of daily care keeps your hearing amplifiers performing well for much longer. Most problems — reduced sound quality, whistling, charging issues — can be prevented with a simple routine. Here’s exactly what to do.

Why Cleaning Matters

Hearing amplifiers sit in or around the ear canal. Over time, ear wax, skin oils, dust, and moisture build up on the device — particularly on the sound port and ear tips. This buildup is the most common cause of reduced sound clarity and muffled output.

Regular cleaning prevents this. It also extends the life of the device and keeps it hygienic for daily wear.

Daily Cleaning Routine

You don’t need specialist products for day-to-day cleaning. The brush included with your device and a soft, dry lint-free cloth are all you need. Good lighting helps so you can see the sound port clearly. If you’d like a more complete set of tools, our Hearing Aid Cleaning Kit includes everything in one place.

A quick clean after each use takes under a minute. It’s the single most effective habit for maintaining sound quality and hygiene.

Weekly Cleaning Routine

Once a week, spend a few extra minutes on a more thorough check. This catches anything the daily brush misses.

1. 1Remove the ear tip from the device
2. 2Check the ear tip for wax or debris and clean with a dry brush
3. 3Inspect the sound port with good lighting — clear any visible blockage with the brush
4. 4Wipe the full body of the device, including any grooves or buttons
5. 5Check the charging contacts or port for dust and brush clear if needed
6. 6Reattach the ear tip and store in the charging case

Protecting Against Moisture and Sweat

Moisture is the most common cause of hearing amplifier damage. Sweat, humidity, and accidental contact with water can all affect performance over time. Good storage habits directly reduce this risk — which is why the charging case and how you use it matters as much as the cleaning routine itself.

• Remove your hearing amplifiers before exercise, showering, or any activity likely to cause heavy sweating
• After wearing in warm conditions, wipe the device with a dry cloth before storing
• Never store a damp or sweaty device directly in the charging case
• If you live in a humid environment, a drying solution helps absorb residual moisture overnight
• Never wear hearing amplifiers in the rain unless your model specifically states it has water resistance

Caring for the Charging Case

The charging case protects your device when it’s not in use. It needs occasional care too.

• Wipe the inside of the case with a dry cloth once a week
• Keep the charging contacts inside the case free from dust and debris
• Check the charging cable connection is secure and undamaged
• Store the case in a cool, dry place away from direct sunlight
• Avoid leaving the case in a hot car or on a sunny windowsill

Storage and Everyday Habits

A few simple habits make a significant difference to how long your hearing amplifiers last and how well they perform.

• Always store in the charging case when not in use — not loose in a pocket, bag, or drawer
• Handle the devices carefully — dropping them on hard surfaces is a common cause of damage
• Keep them away from pets and young children when not in use
• Don’t leave them in extreme temperatures — very hot or very cold environments can affect battery performance

Ear Wax and Your Hearing Amplifiers

Ear wax is natural and healthy. But it can block a hearing amplifier’s sound port over time. If your device sounds quieter or more muffled than usual, a blocked sound port is the most likely cause.

Clean the sound port with the brush first. If the issue persists after cleaning, check whether ear wax buildup in your ear itself might be affecting how the amplifier sits and seals. Excessive ear wax can reduce the effectiveness of any in-ear device. Speak to your GP or pharmacist if you think ear wax buildup may be a factor.

If Cleaning Doesn’t Resolve the Issue

If you’ve cleaned the device thoroughly and sound quality or performance still isn’t right, there are a few next steps worth trying:

• Check the ear tip is fitted correctly and creating a good seal
• Try a different ear tip size — a poor fit is often mistaken for a device fault
• Check the battery or charge level before assuming something is wrong with the device
• If the device is still under the return period, contact our UK support team for advice