FAQ's
Frequently Asked Questions (FAQs)
1. Why do I hear a low hum or background noise when using the hearing amplifier?
A slight hum or background noise is common, especially when you first start using your hearing amplifier. This is part of the adjustment process as your brain becomes accustomed to the amplified sounds. Over time, your brain will naturally filter out these minor sounds, allowing you to focus on more important noises like speech.
2. How long does it take to adjust to a hearing amplifier?
The adjustment period varies from person to person, but on average, it takes about 4 to 6 weeks. We recommend following the step-by-step adjustment guide, starting with 1 to 3 hours a day in quiet environments and gradually increasing your usage. Patience is key—your ears and brain need time to adapt to the new sounds.
3. What should I do if I'm still struggling to hear at high volume?
If you find that you are still struggling to hear clearly, even when the amplifier is at or near full volume, it may indicate that a hearing amplifier is not suitable for your level of hearing loss. We recommend consulting a hearing specialist who can assess your needs and suggest alternative options, such as a medical-grade hearing aid.
4. How do I choose the right dome size?
Choosing the correct dome size is essential for comfort and performance. The package includes several dome sizes. Start by trying each dome until you find the one that fits snugly and comfortably in your ear. A well-fitted dome will help reduce whistling sounds and ensure clearer amplification.
5. Why does my hearing amplifier whistle or squeal?
Whistling or squealing is often a sign of feedback, which can happen if the dome is not inserted correctly or if the amplifier volume is too high for your environment. To fix this, ensure that the dome is properly seated in your ear and try lowering the volume. Finding the right dome size can also help reduce feedback.
6. How long should I wear the hearing amplifier each day?
In the first 1 to 2 weeks, we recommend wearing the amplifier for 1 to 3 hours a day in quiet environments. As you become more comfortable, you can gradually increase your usage to 3 to 6 hours a day and, after 5 weeks, wear it all day except while sleeping or showering.
7. Can I wear the hearing amplifier while sleeping or in the shower?
No, we recommend removing the hearing amplifier while sleeping and showering. Moisture and prolonged pressure can damage the device, so it's best to store it in a safe, dry place during these times.
8. The amplifier feels uncomfortable in my ear. What should I do?
Comfort is key when wearing a hearing amplifier. If the amplifier feels uncomfortable, try using a different dome size or adjusting how it's positioned in your ear. Take breaks when needed, especially during the initial adjustment period, and ensure you're following the guide for gradually increasing your usage.
9. How do I clean and maintain my hearing amplifier?
To keep your hearing amplifier in good working order, regularly clean it with a soft, dry cloth. Avoid using water or cleaning agents, as they can damage the internal components. You can also use the provided cleaning tools to gently remove earwax or debris from the domes and tubes.
10. What should I do if my hearing amplifier isn't working properly?
If you experience issues such as no sound, static, or reduced amplification, first check that the device is fully charged or has fresh batteries. Ensure that the domes and tubes are clean and free of debris. If the problem persists, please contact our customer support team for further assistance.