Your free 24-month warranty
Every JD Health Tech personal sound amplifier bought from jdhealthtech.co.uk comes with a free 24-month warranty covering manufacturing faults and defects. There is nothing to register. Your cover starts on the date of purchase and applies automatically.
If you ever need to use it, your order number is all we need.
What's covered, and what isn't
Your 24-month warranty covers genuine manufacturing faults, such as a unit that won't hold a charge, a microphone that stops picking up sound, or a charging case that fails to connect properly. If your amplifier won't power on despite a full charge, that is exactly the kind of fault your warranty is there for. Email us your order number and we can usually confirm cover and next steps the same working day.
The warranty does not cover accidental damage such as a dropped or crushed unit, loss, misuse, or normal wear and tear on consumable parts like domes, wax guards, and batteries. Wear on these parts is expected, so they are replaced rather than repaired under warranty. If you're not sure whether something counts as a fault or everyday wear, our troubleshooting guide is a good first step, or you can simply ask us.
Accessories
Accessories carry a 12-month warranty against manufacturing faults, rather than the 24 months on our amplifiers. That covers the Smart-Dry and the Smart-Clean Kit as well as ear domes, ear tips and wax guards. Consumable parts wear with normal use, and that wear is not a fault.
Your statutory rights
This 24-month warranty sits alongside, not instead of, your existing consumer rights in the UK. Under the Consumer Rights Act 2015, goods you buy must be of satisfactory quality, fit for purpose, and as described, and you have a right to a repair or replacement if that isn't the case (Consumer Rights Act 2015, Section 23). This warranty does not affect those statutory rights in any way.
Bought somewhere other than our website?
If you bought through Amazon or a verified JD Health Tech partner, the cover that applies is the one shown at the time of purchase. Keep your order confirmation and contact us if you are unsure what you have.
Optional: put your details on file
You do not need to do this, and it does not change your cover. If you would simply like your order number and model recorded against your name, so you don't have to find an old email later, you can use the form below.
Frequently asked questions
Do I need to register to be covered by the warranty?
No. There is nothing to register. Your 24-month warranty applies automatically from the date of purchase.
What does the 24-month warranty cover?
It covers defects in materials and workmanship under normal use. It does not cover accidental damage, misuse or general wear and tear such as worn domes or wax guards.
How do I make a warranty claim in the UK?
Email info@jdhealthtech.co.uk with your order number and a short description of the fault. Our troubleshooting guide also solves many common issues, such as whistling or charging problems, in a few minutes.
Are refurbished and ex-demo units covered?
Yes. Refurbished and ex-demo JD Health Tech models carry the same free 24-month warranty, on the same terms.
Where do I find my order number?
It is on your order confirmation email. Every JD Health Tech website order number is 8 digits and ends in 1001, for example 15971001. You can also check your order here.
Is my personal data safe?
Yes. We only use your information to manage your warranty and support requests. See our Privacy Policy for details.
Need help?
If you think your amplifier may be faulty, contact our friendly UK-based team at info@jdhealthtech.co.uk with your order number and a short description of what's happening. We normally reply within one working day, and most straightforward faults are resolved within a week of first contact.
