Ordered from a Facebook advert? Please read this
A number of people have contacted us about orders placed through Facebook adverts that turned out to belong to a different company.
If that sounds like you, this page should help. It explains how to work out who you actually bought from, and what to do next.
First, check whether your order is with us
We are JD Health Tech, based in Wigan. If you ordered from us, we want to hear from you and we will sort it out.
Two quick ways to tell:
- Our order numbers are eight digits ending in 1001, for example 15971001. If yours looks different, it is not one of ours. Amazon orders look like 206-1234567-1234567.
- You can check an order here: jdhealthtech.co.uk/pages/order-check
If your order is with us, email info@jdhealthtech.co.uk with your order number and we will pick it up.
How to find out who you did buy from
If it is not ours, you need the seller's real name before you can do anything else. It is often not the name that appeared in the advert.
- Your order confirmation email will show the seller's actual website address. Look at where the links go rather than the name at the top.
- Your bank or card statement will show the trading name the payment was taken under. This is frequently different again, and sometimes an overseas company.
Between those two, you will have a name to work with.
How to get your money back
Contact the seller first. If you get no reply, or you are offered only part of your money back, go to your bank.
Ring your bank or card provider and ask for a chargeback. Explain accurately what happened, because the grounds differ:
- The goods never arrived
- The goods arrived but were not as advertised
- A refund was agreed and never paid
If you paid by credit card and the order was over £100, you may also have a claim under Section 75 of the Consumer Credit Act, which makes your card provider jointly responsible alongside the seller. Mention Section 75 by name and they will know what you mean.
Do not leave it too long. Card scheme time limits usually run to around 120 days from the payment or from when the goods were due.
Think carefully before accepting a partial refund. If you accept part of your money, there is a risk it is treated as settling the matter, which can make recovering the rest harder. It is worth asking your bank before you agree to anything.
What to keep
- Your order confirmation email
- Your bank statement entry
- Photographs of the product and its packaging, including the sender's address on the parcel
- Any messages where a refund was promised
Written evidence of a promise not kept is particularly useful.
Where else to report it
- Report the advert to Facebook, using the three dots on the advert itself
- Report the matter to Action Fraud at actionfraud.police.uk
Both help build a picture, and we are gathering evidence ourselves to put to Trading Standards. If you are willing to share your order confirmation with us, it genuinely helps.
How to tell our adverts from someone else's
- Our adverts always take you to jdhealthtech.co.uk. Check the address bar before you buy anything, from us or anyone else.
- We sell sound amplifiers and we never describe them as hearing aids. Hearing aids are regulated medical devices and ours are not.
- Our returns come back to us here in the UK, with the postage covered. We do not charge handling fees and we do not send anyone to an overseas address.
- Our packaging is branded JD Health Tech.
Still not sure?
Email us at info@jdhealthtech.co.uk. Even if your order was not with us, send over what you have and we will tell you what we can about who it might have been. We would rather help than leave someone stuck.
Further reading: How to spot fake hearing aid adverts on Facebook
