This unit has been returned, thoroughly inspected, cleaned, and supplied with a full set of brand new ear domes before dispatch. It may arrive in repackaged or plain packaging and could show minor signs of previous use. All accessories are included and it carries a 12-month warranty. The reduction from £159.95 to £119.95 reflects its refurbished status — the product and its performance are identical to a new unit.

For the right buyer, yes. Private hearing aids from a high street audiologist typically start at £1,000 and go well above £2,000. One verified buyer described the Clarity Pro CIC as performing as well as their £2,000+ private hearing aids. Others found it didn't meet the same standard. This Certified Refurbished unit is priced at £119.95 — £40 less than the new unit price of £159.95 — with the same product, same performance, and the same 30-day trial. Read the "Is this right for you?" section above carefully before ordering.

Possibly, but not reliably. One verified buyer found the Clarity Pro CIC comparable to expensive private aids. Another — who already uses NHS hearing aids — had a poor experience with audio quality and feedback. If you are already using clinically fitted hearing aids, results are harder to predict. The 30-day trial is the only honest way to find out.

For many buyers, yes — at conversational distance, most wearers go unnoticed, and several describe them as looking like normal earbuds. For buyers with smaller or shallower ear canals, the device may not sit as deeply and could be more visible. The colour-coded red and blue markers on the devices are a practical aid for left and right but are visible if the device sits near the ear opening. We have changed our copy from "completely invisible" to "low-profile" because fit varies — and we'd rather you know that before buying.

A minority of buyers report persistent feedback, particularly when moving their head. In most cases this is a fit issue — the dome is not creating a proper seal in the ear canal. Working through the dome sizes methodically solves it for most. If feedback persists after trying all sizes, contact our UK support team before returning — in some cases a replacement unit resolves it.

No — this is one of the most common things new users experience and it is normal. The device amplifies everything, including the sound of your own voice, which can feel disorienting at first. Most buyers find it settles within a few days as the brain recalibrates. Starting at a lower volume and building up gradually helps significantly.

Reliably within the same room as the source. Moving into an adjacent room or through walls will likely drop the connection. This is a known limitation and worth factoring in if whole-home wireless range is important to you.

The app guides you through a short hearing check that calibrates the amplification to your specific hearing profile. It takes a few minutes and can be repeated or adjusted at any time. You can also set different profiles for different environments — home, restaurant, outdoors — and switch between them easily.

The Clarity Pro CIC works out of the box without the app, but the app unlocks the self-fitting hearing check and personalised settings that make the biggest difference to sound quality. Most buyers find it straightforward. A small number find the initial Bluetooth connection takes patience. Our UK support team can walk you through it if needed.

No. The Clarity Pro CIC is a personal sound amplifier (PSAP). It is not a medical device, does not require a prescription, and is not a substitute for clinical hearing correction. If you have diagnosed hearing loss, please consult a qualified audiologist.

Return it within 30 days for a full refund, no questions asked. Before returning, we'd ask that you contact our UK support team — in many cases a fit adjustment, dome change, or settings tweak makes the difference between a return and a satisfied buyer.